What time and where should I check in for my tour?
Please arrive at 7.30am for your Dolphin Encounter tour which will depart at 8am promptly. The traffic can be heavy in Tauranga during the summer months, please make sure you plan accordingly. Arrive at the marina at 2.30pm for your Snorkelling Tour, for 3pm departure. Both tours leave from and return to Tauranga Bridge Marina. At the marina, please come see us at Berth D1 where our vessel Guardian is berthed to get instructions of where to collect your snorkelling equipment.
Do you guarantee we see or swim with Dolphins?
Yes we do! However, it is a totally wild encounter in the Pacific Ocean. We have a 95% success of finding the dolphins in the summer months and swim with them 85% of the time. We cannot swim with them when they have young as per our Department of Conservation Marine Mammal Permit.
Do you get your money back if we don’t find Dolphins?
On the rare occasion when we do not see any dolphin species, we do give a one time return voucher for a second trip that season only.
Are there sharks?
Yes, there are sharks in the ocean. However, we rarely see them in the same area as the dolphins. They feed on different food and do not hang out together. You will not encounter a shark while swimming with the dolphins.