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FAQs

Do you guarantee we see or swim with Dolphins?

Yes we do! However, it is a totally wild encounter in the Pacific Ocean.  We have a 95% success of finding the dolphins, in the summer months and swim with them 85% of the time. We can not swim with them when they have young as per our Department of Conservation Marine Mammal Permit. On the rare occasion when we do not see any dolphins, we do give a one time return voucher, or a 50% refund of your money.  The voucher is valid for the entire season Nov 2017-May 1st 2018


Do you get your money back if we don’t find Dolphins?
We offer you a free return voucher for a second trip, or a 50% refund if we don't see dolphins.

Are there sharks?

Yes, there are sharks in the ocean.  However, we rarely see them in the same area as the dolphins.  They feed on different food and do not hang out together.  You will not encounter a shark while swimming with the dolphins. 


What should I bring?

Please bring a towel, sunscreen, hat, sunglasses, camera, something warm to wear, and wear your swimwear under your clothes if wanting to swim. 
It's recommended that you bring some snacks, however we do supply a light morning tea (fruit and muffins).
 

 

What forms of payment do you use?

We are set up to handle Efptos, Mastercard, Visa and cash. 
 

What age of child can swim with the dolphins?

The minimum age is 7 years old to swim, but it all depends on the level of confidence in the water and snorkelling ability. If they are comfortable in the water with a snorkel and mask, and have no issue holding on to the swim bar, it may be possible. A parent must be right beside the child, and a crew member will be right next to them as well. If the child is not confident, they will still have an awesome experience watching the amazing playful dolphins from the bow of the boat. 

Please note: Adverse sea conditions may result in these age limits being changed by the skipper during the tour to ensure the safety of                           all swimmers

 

What if I get sea sick? 

This trip is an ocean experience and we cannot guarantee that you will not get seasick. We provide natural remedies on boat, such as ginger nut biscuits, ginger tea, and peppermint oil to try and ease your upset stomach.

However if you are prone to seasickness or motion sickness, or if you have a suspicion that you might suffer from sea sickness or motion sickness, please take appropriate medication before the trip (read the label carefully, some require that you take the medication the night before).
Please note sea sickness is not a reason to seek a refund for the tour. 

What if the trip gets cancelled due to the weather?

We ask customers to call us the night before their scheduled trip between 6-7pm to confirm if the weather and sea conditions will allow for the trip to go ahead the following day.
We will give you the option to book on another day, depending on availability.  
If you are unable to make another day we offer a full refund if the tour is cancelled due to bad weather.
 

What happens if I have booked but I can't make it?

Here at Dolphin Seafaris we do have a 48 hour non refundable cancellation policy where you will be charged full price if you give us less that 48 hours notice, or do not show up for the trip. 


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About Dolphin Seafaris

We are a passionate team who love all marine life, especially dolphins, and enjoy educating our customers about dolphins and marine life. With many years of working with marine animals and a high success rate of locating dolphins, Dolphin Seafaris will give you the dolphin tour of a life time. 

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Contact Us

0800 ECO TRIP 
(0800 326 8747)

0064 7 577 0105
bookings@nzdolphin.com